PCMS Concerts & COVID-19

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Nov. 17 update: Yesterday the City of Philadelphia issued new public health guidelines in response to the surge in the pandemic. This included a ban on all public gatherings in concert halls so we are no longer able to have audiences at our events at Benjamin Franklin Hall. Fortunately, the city gave us permission—for now—to continue streaming our performances, so that will continue. We can issue a refund for your ticket purchases or, if you prefer, we can apply your purchase as a credit to any new concerts this winter or spring—if and when we can again include audience members. We hope you will join us for our upcoming concerts online. Please continue to check our website for more information and the latest updates.

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PCMS is committed to providing a safe and healthy venue for our patrons, artists, and staff. While attending a PCMS concert may feel a little different, you can expect the same world-class artists on the stage or screen. We appreciate your continued understanding as we adjust to a new normal. The following policies meet state and local requirements and will continue to evolve as the public health situation requires:

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UPON YOUR ARRIVAL

  • Masks are required in all common areas or when passing within 6’ of others. Masks will be available to those who do not bring their own.
  • Waiver of liability (for all patrons in attendance) will need to have been signed and submitted prior to arrival or handed to a PCMS usher/staff member upon arrival.
  • 6′ physical distancing between patrons not of the same household must be respected at all times.

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DURING YOUR EXPERIENCE

  • The hall will open 30 minutes prior to the event. Patrons are asked to move directly to their seats upon entering the hall.
  • Common areas will not be open, and refreshments will not be offered at this time.
  • Patrons will be permitted to bring full bottles of water with a lid that closes into the venue as water fountains will not be available.
  • Ushers will not be touching tickets. Please have your printed ticket ready when you arrive.
  • Events will not include an intermission until further notice to avoid crowding. Performances will be limited to 65 to 75 minutes.
  • Patrons will be asked to exit using social distancing practices. Please adhere to all announcements before and after the event.
  • Hand sanitizing stations will be available for your use in various places around the venue, and hand sanitizer will be available at each seat.

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OPERATIONAL PROCEDURES

  • Restricted capacity. This summer, the state of Pennsylvania issued capacity restrictions of 25 for indoor events. We will continue to monitor this closely. If guidelines change and we can safely include more patrons at all our fall events, we will let you know.
  • Tickets to all performances are currently sold out and will not be available at the door. Please contact our Box Office at 215-569-8080 to join the wait list.
  • All performances will be livestreamed to our entire audience on a pay-what-you-wish basis so you can enjoy the music from the comfort of your home.

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WHAT YOU CAN EXPECT FROM PCMS & OUR VENUE PARTNERS

  • Enhanced cleaning and sanitizing is being conducted prior to, during, and following all events.
  • All public areas and restrooms are being sanitized prior to and during each event.
  • Socially distanced seating and limited capacity have been implemented to ensure the safety of all.
  • Staff and volunteers are required by PCMS to have signed a Waiver of Liability and completed a COVID-19 Workplace Health Screening worksheet prior to entering the venue.

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WHAT WE ASK FROM YOU

  • Wear your mask in all common areas or when passing within 6’ of others.
  • Please adhere to 6′ distancing while in the venue.
  • Be sure to bring your printed tickets to the event with you.
  • If you are sick or not feeling well, please stay home. Refunds or exchanges will be issued to anyone unable to attend due to an illness.
  • Take advantage of sanitizing stations located throughout the venue.

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COVID-19 WARNING: An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and patrons with underlying medical conditions are especially vulnerable. By attending a PCMS concert you voluntarily assume all risks related to exposure to COVID-19 and agree not to hold PCMS or any of its directors, officers, employees, agents, contractors, or volunteers liable for any illness or injury.

All patrons are being asked to agree to an additional liability release waiver during their online ticket transaction. Click here to view the online waiver.

The safety of our artists, audiences, and staff are our highest priorities. We will continue to monitor the latest CDC guidelines and, in partnership with our venues, will take every possible measure to protect our community and adhere to the highest standards of caution. As the public health situation evolves, we will provide updates on performance procedure on this page and in our weekly newsletter (subscribe here).

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More Frequently Asked Questions

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How do I know if I have a ticket?

If you purchased subscription tickets to our fall events and did not receive a confirmation of attendance from our box office, we have added you to the waiting list and issued a ticket credit to your account. If you would like a refund instead, please contact us at 215-569-8080 or [email protected].

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If I have tickets to a performance that is canceled, what are my options?

Should a performance be canceled, you will have the option to:

  1. Exchange your tickets for another event later in the season (subject to availability)
  2. Donate your tickets as a tax-deductible contribution to PCMS
  3. Receive a full refund

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As a patron who is older and/or may have a compromised immune system, what are my options if I am nervous about attending a PCMS performance in the days leading up to the concert?

You always have until noon on the day of your performance to exchange your tickets for another event or make a tax-deductible ticket donation to PCMS. We have also adopted a new temporary refund policy in response to the COVID-19 pandemic. This policy is in effect through December 31, 2020 and is subject to revision based on the recommendations of local and national health officials. By noon of the day of a performance, subscribers may request a full refund of the cost of tickets for that performance, even if that performance proceeds as planned.

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What are your box office hours?

Our current office hours are Mon-Thu, 9 am-2 pm, and you may reach our box office duo – Bradford and Michelle – then at 215-569-8080. If you have any questions or need assistance, feel free to email us at [email protected], and Bradford and Michelle will be in touch with you as soon as possible.

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Are tickets for winter and spring concerts on sale?

In light of the continuing uncertainty regarding the public health situation, we have decided not to sell tickets yet to our winter and spring performances and to wait to mail tickets to those of you who have already purchased. We will be in touch later this fall with an update on our plans for those concerts.