COVID-19 FAQ

Questions regarding our upcoming season and COVID-19

Have a question that’s not answered here? Send us a message on Facebook or by email.

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We wish we could tell you right now that our 35th Anniversary Season will begin in October as planned, with our usual full houses and complement of outstanding international artists. Alas, at this point, no one really knows what the public health situation will be like this fall. But we can assure you that the safety of our artists, audiences, and staff are our highest priorities, and we will be adapting our plans as necessary. We pledge to keep you updated as the season approaches and to answer any questions you may have.

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Why are PCMS tickets on sale for next season with the COVID-19 crisis still ongoing?

PCMS begins planning its season years in advance. At this time, all the artists engaged for our 2020-21 season are proceeding with their tours as planned. Therefore, we want to give you, our loyal subscribers, the opportunity to access your subscriber benefits and plan your 2020-21 concert calendar. We are working closely with our artists and will continue to follow all safety guidelines as issued by local, state, and federal agencies in the months ahead. The safety of our artists, audiences, and staff are our highest priorities, and we will adapt our plans as necessary to ensure it.

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I'm not sure when I will be comfortable attending concerts again. What is the deadline to re-subscribe and retain my seats?

PCMS concerts are intended to be places of inspiration, beauty, and community. We do not want any of you to worry that you are endangering your health by attending. With so much uncertainty right now, we’ve opted to move back our subscription deadline (for patrons who wish to retain their current seats) from June 1 to July 15. It is important that our box office team, Brad and Michelle, has the time they need to process subscription orders and assign seats, so we thank you for sending in your orders (or for contacting them) by July 15. Please be in touch with them also if you have any concerns or questions about subscribing. Over the course of the summer, we will be re-assessing the situation as circumstances warrant, and we will be in touch if there are any other changes.

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If performances that are part of my subscription are canceled, what are my options?

By subscribing now, you will enjoy our full subscriber benefits:

  1. Access to the best seats
  2. Free, flexible exchange privileges
  3. Our lowest prices

Should a performance next season be canceled, you will have the option to:

  1. Exchange your tickets for another event later in the season
  2. Donate your tickets as a tax-deductible contribution to PCMS
  3. Receive a full refund

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As a patron who is older and/or may have a compromised immune system, what are my options if I remain nervous about attending a PCMS performance in the days leading up to the concert?

As a subscriber, you always have until noon on the day of your performance to exchange your tickets for another event later in the season or make a tax-deductible ticket donation to PCMS.

So that you can subscribe with confidence, PCMS has adopted a new temporary refund policy for subscribers in response to the COVID-19 pandemic. This policy is in effect through December 31, 2020 and is subject to revision based on the recommendations of local and national health officials. By noon of the day of a performance, subscribers may request a full refund of the cost of tickets for that performance, even if that performance proceeds as planned.

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I have always called or come to the box office to purchase my subscription. Is the only way to subscribe now online?

During the pandemic our box office duo – Bradford and Michelle – are working remotely, but they are still here for you. We encourage you to purchase your subscription online here on our website, or if you have any questions or need assistance, feel free to email us at [email protected], and Bradford and Michelle will be in touch with you as soon as possible. Because our administrative office is closed, in-person purchases are currently unavailable.

You may also complete our paper order form and mail it to our offices at: 1528 Walnut Street, Suite 301, Philadelphia, PA 19102. Download our season brochure or request a hard copy here.

We have extended our re-subscriber deadline until July 15, so as long as you place your order by then, we will retain your seats.

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If social distancing measures are necessary, will I lose the seats I have had for years? Will PCMS change how patrons are seated this season?

At this time PCMS has no plans to adjust seating at Perelman Theater (our lone venue with assigned seats). Should our partner venues and/or governmental entities issue official guidance around capacity or spacing, we will communicate these changes swiftly and comprehensively to our audience. Bradford and Michelle will be seating patrons throughout the summer, allowing us time to adjust to any change in guidelines. Please be in touch with them at [email protected] if you have any questions or concerns about seating.

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How does PCMS plan to make its performances safe next season?

The safety of our artists, audiences, and staff are our highest priorities. We will continue to monitor the latest CDC guidelines and, in partnership with our venues, will take every possible measure to protect our community and adhere to the highest standards of caution. As the public health situation evolves, we will provide updates on performance procedure on this page and in our weekly newsletter (subscribe here).